Orders are processed in 0 to 2 business days, with a 3:00pm EST cutoff Monday to Friday. Orders placed after the cutoff, on weekends, or on US federal holidays begin processing the next business day. Door to door, allow roughly 2 to 5 business days, processing included.

Every order ships by Premium Tracked Delivery, one flat rate for the whole order, shown at checkout.

No. We ship within the United States only: all 50 states and Washington, D.C. PO boxes are accepted. We do not ship to APO or FPO addresses or to US territories.

All orders ship via our Premium Tracked Delivery service, with tracking on every order. You'll receive tracking details by email as soon as your order is on its way.

Tracking on every order. Once your order ships, we'll email you a tracking number so you can follow your package right to your door, or enter it on our Track Order page.

Door to door, delivery takes roughly 2 to 5 business days, processing included. If your order hasn't arrived within that window, email customercare@alexander-burton.com and we'll look into it straight away.

Yes, until the order is processed or shipped. Email customercare@alexander-burton.com with your order number as soon as possible. Once an order has shipped, the address can no longer be changed.

Please check around your delivery location and with neighbors first. If it's still missing, email customercare@alexander-burton.com and we'll investigate for you.

You have 45 days from delivery to return an item. Items should be unworn, with all tags attached. Return postage is paid by the customer, there are no prepaid labels, and there are no restocking fees, ever. Refunds go to your original payment method within 2 business days of the return passing inspection.

Email customercare@alexander-burton.com first, with your order number and the reason for return. The return address is not published; we send it to you by email once your return is approved.

No. Return postage is paid by the customer, and you're free to use your preferred carrier. We recommend a tracked service. There are no restocking fees, ever.

Yes, exchanges for size or color are available, subject to availability. Email customercare@alexander-burton.com within the 45-day window and we'll arrange it.

We're sorry about that. Report it within 14 days of delivery by emailing customercare@alexander-burton.com with your order number and a photo. Once confirmed, the item is replaced or refunded in full at no cost.

Yes, until the order is processed or shipped. Processing takes 0 to 2 business days, so email customercare@alexander-burton.com with your order number as soon as you can. Once an order has shipped, the return route applies.

Refunds go to your original payment method within 2 business days of the return passing inspection. If nothing shows after 7 business days, email us. The original shipping charge is not refunded unless the return is our fault.

Email customercare@alexander-burton.com. Support hours are Monday to Friday, 9:00am to 6:00pm EST, and a real person replies within 1 business day.