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Frequently asked questions
Everything you need to know before you order.
Orders are processed in 0 to 2 business days, with a 3:00pm EST cutoff Monday to Friday. Orders placed after the cutoff, on weekends, or on US federal holidays begin processing the next business day. Door to door, delivery takes roughly 2 to 5 business days via our Premium Tracked Delivery, processing included.
Every order ships by Premium Tracked Delivery, one flat rate for the whole order, shown at checkout.
We currently ship within the United States only, to all 50 states and Washington, D.C. PO boxes are accepted. We do not ship to APO or FPO addresses or to US territories.
All orders ship via our Premium Tracked Delivery service. You'll receive tracking details by email as soon as your order is on its way.
Every order is tracked. Once your order ships, we'll email you a tracking number so you can follow your package right to your door.
Door to door, delivery takes roughly 2 to 5 business days, processing included. If your order hasn't arrived within that window, email us at customercare@alexander-burton.com and we'll look into it straight away.
Yes, until your order is processed or shipped. Email us at customercare@alexander-burton.com with your order number as soon as possible. Once an order has shipped, the address can no longer be changed.
Please check around your delivery location and with neighbors first. If it's still missing, email customercare@alexander-burton.com and we'll investigate for you.
We offer a 45-day return window from the date of delivery. Items must be unworn, with all tags attached, in their original condition. Return postage is paid by the customer, and there are no restocking fees, ever. Refunds are issued to your original payment method within 2 business days of the return passing inspection.
Email customercare@alexander-burton.com with your order number and the reason for return. Once your return is approved, we'll email you the return address and everything you need. Please wait for our reply before sending anything.
No. Return postage is paid by the customer, and there are no restocking fees, ever. We'll email you the return address once your return is approved, and you're free to use your preferred carrier. We recommend a tracked service.
Yes, exchanges for a different size or color are available, subject to availability. Just email customercare@alexander-burton.com within the 45-day window and we'll arrange it.
We're sorry about that. Email customercare@alexander-burton.com within 14 days of delivery with your order number and a photo of the issue. Once confirmed, we'll replace the item or refund it in full, at no cost to you.
Orders can be canceled until they are processed or shipped. Since processing takes 0 to 2 business days, reach out to customercare@alexander-burton.com as soon as you can.
Refunds are issued to your original payment method within 2 business days of your return passing inspection. If nothing shows after 7 business days, email us at customercare@alexander-burton.com. The original shipping charge is not refunded unless the return is our fault.
Email our team at customercare@alexander-burton.com. We're available Monday to Friday, 9:00am to 6:00pm EST, and a real person replies within 1 business day.